ISO 9001/2015 Quality Management System
To ensure our patients receive appropriate and exceptional service, we have implemented the ISO 9001/2015 Quality Management System. This system proactively monitors and controls our service units, minimizing errors and striving for continuous improvement. By consistently measuring and enhancing itself, our goal is to achieve the highest level of patient satisfaction.
Moreover, the ISO 9001/2015 Quality Management System for hair transplant seamlessly integrates with the corporate identity of Vera Clinic, hair transplant clinic Turkey, by adding value to both our patients and employees. It demonstrates our commitment to operating according to international norms and standards in hair transplant Turkey.
Following the successful ISO 9001/2015 Quality Management System Certification Audit in October 2020, Vera Clinic was awarded the ISO 9001/2015 Quality Management System certification. Our annual audits have consistently revealed no major non-conformities.
Accreditation of Healthcare Facilities and Standardization of Quality
Turkey rapidly implemented a comprehensive healthcare reform program around the turn of the 21st century, including attempts to distribute competent medical workers nationwide. Turkey’s healthcare reform required the accreditation of hospitals to standardize quality.
The Turkish Ministry of Health acted decisively to certify and standardize healthcare facilities in Turkey. Turkey is now one of the top three countries with the most accredited healthcare facilities due to government policy and active cooperation between the Turkish Ministry of Health and private healthcare facilities. Vera Clinic is one of the few clinics in Turkey receiving full accreditation from the Turkish Ministry of Health by successfully achieving all the accreditation requirements.
ISO 10002 Customer Satisfaction System
In line with our ISO 9001 Quality Management System, we have implemented the ISO 10002 system to prioritize patient satisfaction and effective complaint resolution. This integrated system enables us to handle patient inquiries consistently, promptly, and with the appropriate approach. It also helps us identify emerging trends, address root causes of complaints, and continuously enhance our hospital’s services.
Rest assured, our hospital undergoes systematic international certification audits every year, ensuring our adherence to the ISO 10002 Customer Satisfaction Management System. This certification further highlights our commitment to delivering exceptional patient experiences.