This contract has been prepared in accordance with the Distance Contracts Regulation published in the Official Gazette on 27.11.2014 and Articles 48 and 84 of the Consumer Protection Law No. 6502 dated 7.11.2013, which form the basis of this regulation.
ARTICLE 1 – SUBJECT AND PARTIES
This contract is between Estavera Sağlık Hizmetleri Ve Danışmanlığı Ticaret Limited Şirketi(“VERA CLINIC”) (hereinafter referred to as VERA CLINIC) and the individual wishing to receive health-related consultancy services (hereinafter referred to as the Client). The parties declare, accept, and commit to the accuracy of the information written in this contract.
The health services requested by the Client constitute the subject of this contract.
Company Name: Estavera Sağlık Hizmetleri Ve Danışmanlığı Ticaret Limited Şirketi
Head Office: Esentepe Mah. Büyükdere Cad. Büyükdere Plaza Block No: 195 Interior Door No: 2 ŞİŞLİ / İSTANBUL TURKEY
Email: [email protected]
Website: https://www.veraclinic.net/
ARTICLE 2 – DURATION OF THE CONTRACT
This contract’s rights and obligations of the parties commence upon the Client’s payment of the consultancy fee and terminate upon the provision of the selected service.
ARTICLE 3 – CONTRACT PRICE
The fee for the services specified in this contract shall be as notified to the Client. The specified fees include VAT. The Client shall make the payment for the selected service on the payment page of VERA CLINIC.
ARTICLE 4 – RIGHTS AND RESPONSIBILITIES OF THE PARTIES:
a) Rights and Responsibilities of VERA CLINIC:
– VERA CLINIC shall provide the necessary health assistance and supportive consultancy services to the Client.
– VERA CLINIC is responsible for the confidentiality of the Client’s name, surname, phone number, and other necessary information provided.
– The Client’s identity information will be kept confidential and will not be shared with third parties, except when requested by the prosecution or law enforcement authorities.
– In cases where the card is used unlawfully by someone other than the cardholder in online payments, actions will be taken according to the provisions of the Bank Cards and Credit Cards Law No. 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette No. 26458 dated 10.03.2007.
– The Client agrees to receive all messages sent by VERA CLINIC to the email and phone numbers provided for receiving services. If there is any change in the email or phone numbers, the Client shall notify VERA CLINIC. Otherwise, all information and update messages will continue to be sent to the email and phone numbers declared during registration.
b) Rights and Responsibilities of the Client:
– The consultancy service is personal. The service and fee provided to the Client cover the use of a single user, and the usage rights cannot be transferred to third parties or institutions. No health service or membership can be performed or purchased by the spouse, siblings, family members, or others outside the knowledge of the individual.
– There is no refund if the Client is not present at the appointment time. Responsibility for being late or unanswered lies with the Client, and no additional time can be requested.
– The Client cannot request a refund, even if the service is not provided, unless the Client notifies VERA CLINIC of the cancellation of the service within 14 days after the contract terms are agreed upon.
– In cases arising from technical reasons, the Client does not lose this right.
– The Client cannot record audio or video of the consultations without the permission of VERA CLINIC.
ARTICLE 5 – RIGHT OF WITHDRAWAL (REFUND CONDITIONS)
– If the Client does not exercise the right of withdrawal within 14 days from the date of the contract, a refund is not possible.
– If the Client is not present on the planned service date and does not provide notice at least one day in advance, the service date and time cannot be postponed. If the Client does not request a postponement in time or is not present at the service date and time, no refund will be made.
ARTICLE 6 – DISPUTES
– This contract has been prepared in Turkish and English, and in case of any discrepancies between the contracts, the provisions of the Turkish contract shall prevail.
– Turkish Law will apply to disputes arising from this contract, and the Istanbul Anatolian Courts and Enforcement Offices are authorized.
ARTICLE 7 – RETENTION OF INFORMATION AND DOCUMENTS
VERA CLINIC is obliged to retain information and documents related to each transaction concerning the right of withdrawal, information, delivery, and other obligations for 3 years.
ARTICLE 8 – ENFORCEMENT
This contract, consisting of 8 (eight) articles, has been read by the parties, concluded by the Client through electronic means, and has entered into force immediately.