{"id":5557,"date":"2023-07-27T14:32:26","date_gmt":"2023-07-27T14:32:26","guid":{"rendered":"https:\/\/www.veraclinic.net\/our-quality-standards\/"},"modified":"2025-08-07T14:33:55","modified_gmt":"2025-08-07T14:33:55","slug":"nuestros-estandares-de-calidad","status":"publish","type":"page","link":"https:\/\/www.veraclinic.net\/es\/nuestros-estandares-de-calidad\/","title":{"rendered":"Nuestros Est\u00e1ndares de Calidad"},"content":{"rendered":"<div class=\"gb-grid-wrapper gb-grid-wrapper-6232a014\">\n<div class=\"gb-grid-column gb-grid-column-141c614b\"><div class=\"gb-container gb-container-141c614b\">\n<div class=\"wp-block-post-date__modified-date wp-block-post-date\"><a href=\"https:\/\/www.veraclinic.net\/es\/nuestros-estandares-de-calidad\/\"><time datetime=\"2025-08-07T14:33:55+03:00\">7 de agosto de 2025<\/time><\/a><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sistema-de-gestion-de-calidad-iso-9001-2015\">Sistema de Gesti\u00f3n de Calidad ISO 9001\/2015<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sistema de Gesti\u00f3n de Calidad ISO 9001\/2015: se centra en evitar que nuestros pacientes tengan un servicio inadecuado. Para ello, el Sistema de Gesti\u00f3n de Calidad mantiene un bajo control constante las unidades de servicio y minimiza los posibles errores. Este sistema tiene como objetivo mantener la satisfacci\u00f3n del paciente al m\u00e1s alto nivel mejorando continuamente y detectando posibles errores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El Sistema de Gesti\u00f3n de Calidad ISO 9001\/2015, que tiene como objetivo la satisfacci\u00f3n absoluta de los pacientes y empleados, contin\u00faa agregando valor a nuestros pacientes y empleados al integrarse con la identidad corporativa de Vera Clinic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La implantaci\u00f3n del Sistema de Gesti\u00f3n ISO 9001\/2015 es un indicio de que Vera Clinic cuenta con un Sistema de Gesti\u00f3n de la Calidad acorde con los est\u00e1ndares internacionales, es decir, funciona seg\u00fan las normas internacionales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como resultado de la Auditor\u00eda de Certificaci\u00f3n del Sistema de Gesti\u00f3n de Calidad ISO 9001\/2015 realizada por primera vez en octubre de 2020, Vera Clinic super\u00f3 con \u00e9xito la auditor\u00eda de certificaci\u00f3n y obtuvo la certificaci\u00f3n del Sistema de Gesti\u00f3n de Calidad ISO 9001\/2015.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No se detectaron disconformidades importantes en estas auditor\u00edas realizadas anualmente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-sistema-de-satisfaccion-del-cliente-iso-10002\"><strong>Sistema de satisfacci\u00f3n del cliente ISO 10002<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mantener la satisfacci\u00f3n de nuestros pacientes al m\u00e1s alto nivel y asegurar la resoluci\u00f3n de las quejas de los pacientes en el momento adecuado, con el m\u00e9todo correcto y a trav\u00e9s de las personas adecuadas. El sistema ISO 10002 es una parte integral del Sistema de Gesti\u00f3n de Calidad ISO 9001 de nuestro hospital.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este sistema establecido nos permite identificar tendencias, eliminar las causas de las quejas y mejorar los servicios de nuestro hospital al proporcionar un enfoque coherente para atender las consultas de los pacientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nuestro hospital, que pasa la auditor\u00eda de certificaci\u00f3n internacional sistem\u00e1ticamente anualmente, tiene el certificado del Sistema de Gesti\u00f3n de Satisfacci\u00f3n del Cliente ISO 10002.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-df73ed07\"><div class=\"gb-container gb-container-df73ed07 contact-sticky\">\n\n<h4 class=\"gb-headline gb-headline-1c092c04 gb-headline-text\"><strong>Obtenga una consulta gratuita<\/strong><\/h4>\n\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f148767-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"148767\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/5557\/#wpcf7-f148767-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"148767\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f148767-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cs-form-wrapper\">\n\t<p><label> Apellidos y nombre <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required cs-form-field\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> Correo <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email cs-form-field\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> N\u00famero de tel\u00e9fono (Whatsapp) <span class=\"wpcf7-form-control-wrap\" data-name=\"phonetext-588\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext cs-form-field\" data-numberonly=\"true\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phonetext-588\" \/><input type=\"hidden\" name=\"phonetext-588-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> Mensaje <span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-954\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea cs-form-field\" aria-invalid=\"false\" name=\"textarea-954\"><\/textarea><\/span> <\/label><br \/>\n\t<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"whatsapp_uniqueid\" value=\"\" type=\"hidden\" name=\"whatsapp_uniqueid\" \/><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner cs-form-submit\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5557","page","type-page","status-publish","infinite-scroll-item"],"lang":"es","translations":{"en":3669,"es":5557,"it":5621,"ar":90729,"fr":90730,"de":90731,"pt-pt":90732,"ru":91812},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - 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